Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

All home deliveries must include the recipients phone number, so they can be contacted regarding time of delivery for their convenience. We cannot deliver without a phone number, and it's our policy not to leave arrangements outside. If the recipient is not home during delivery time, and permission is given in the special instructions to leave at the address provided, we are no longer responsible after delivery.

We offer exchanges — please contact us within 24 hours of delivery to arrange an exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.